Privacy policy.

1. Introduction

DC Sustainability Ltd, trading as PulseCSO ("we", "us", or "our") is committed to protecting and respecting your privacy. This policy explains how we handle your personal data when you visit our website, use our services, sign up for our newsletter, or interact with us in any way.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and other relevant data protection laws. By using our services, you consent to the data practices described in this policy.

2. Who We Are

DC Sustainability Ltd, trading as PulseCSO, is a UK-based provider of fractional Chief Sustainability Officer services to small and medium-sized enterprises (SMEs). We are the data controller responsible for your personal data.

3. Information We Collect

We may collect and process the following types of personal data:

- Contact Information: Name, email address, phone number, and any other details you provide when contacting us.

- Newsletter Information: Email address and any additional information provided during newsletter signup.

- Client Information: Business details and other relevant information necessary to provide our services.

- Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.

4. How We Use Your Information

We use your personal data for the following purposes:

- To provide and improve our services

- To communicate with you and respond to your inquiries

- To send newsletters and updates (with your consent)

- To comply with legal obligations

- To analyse and improve our website performance

5. Legal Basis for Processing

We process your personal data on the following legal grounds:

- Consent (e.g., for newsletter subscriptions)

- Performance of a contract (when you engage our services)

- Legitimate interests (to run and improve our business)

- Legal obligation (to comply with laws and regulations)

6. Data Sharing

We do not sell your personal data. We may share your data with:

- Service providers who assist in our operations

- Professional advisers (e.g., lawyers, accountants)

- Regulatory bodies or law enforcement agencies, when required by law

7. Data Security

We have implemented appropriate technical and organisational measures to secure your personal data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Your Rights

Under the UK GDPR, you have the right to:

- Access your personal data

- Rectify inaccurate or incomplete data

- Erase your personal data (in certain circumstances)

- Restrict processing of your data

- Data portability

- Object to processing based on legitimate interests

- Withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us using the details provided below.

10. Changes to This Policy

We may update this policy from time to time. Any significant changes will be notified to you via email or a prominent notice on our website.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: hello@pulsecso.com

Phone: +442074836100

Address: 170 Finchley Road, London NW3 6BP

12. Complaints

If you are unsatisfied with our response to a data protection issue, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Last Updated: 29/08/24